At Embroza, every personalized embroidery piece is carefully created just for you. Since each item is custom-made based on your photo, text, and design choices, we take great care to ensure every order meets our quality standards.
If you have any questions or concerns about your order, please contact us at service@embroza.com with your order number and details. Our team will be happy to assist you.
Because personalized embroidery products are made specifically for each customer, we do not accept returns or exchanges for custom items due to personal preference, incorrect size selection, or changes of mind.
Please carefully review your:
before placing your order.
We want you to love your custom piece!
If your order arrives with:
Please contact us within 30 days of receiving your order.
After reviewing your request, we will provide an appropriate solution, including a replacement or refund when applicable.
Customers are responsible for providing accurate information when placing an order, including:
Embroza is not responsible for issues caused by incorrect information provided during checkout.
If you believe there is an issue with your order:
Please do not send any items back before receiving approval from our customer service team. Unauthorized returns may not be accepted.
If your return request is approved, please make sure:
Customers are responsible for return shipping costs unless the return is caused by an error made by Embroza or a confirmed product quality issue.
For approved returns, please ship your package to:
SOULSTITCHS LLC
1500 N GRANT ST STE N
DENVER, CO 80203
United States
Please note that this address should only be used after receiving return approval from our customer service team.
Once we receive and inspect your approved return, refunds will be processed within 3–5 business days.
Refunds will be issued to the original payment method used during checkout.
Please note:
If you have not received your refund after the processing period, please contact us at:
Orders are processed quickly after purchase.
Once an order has entered production or has been shipped, we are unable to change the shipping address.
Please ensure your shipping information is correct before completing your purchase.
Embroza is not responsible for lost packages, delays, or additional shipping costs caused by incorrect address information provided by the customer.
At Embroza, every stitch carries a special memory.
Our artists and production team carefully create each personalized embroidery piece with attention to detail and craftsmanship.
Your happiness matters to us, and we are always here to help make your experience a wonderful one.
Company Name: SOULSTITCHS LLC
Brand Name: Embroza
Email: service@embroza.com
Business Address:
1500 N GRANT ST STE N
DENVER, CO 80203
United States
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