Privacy Policy

Last Updated: July 22, 2026

At Embroza, operated by SOULSTITCHS LLC, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit Embroza, create an order, or communicate with us, we may collect the following information:

Personal Information

We may collect:

Full name
Email address
Shipping address
Billing address
Phone number
Payment information
Order details
Customer service communications

Customization Information

Because Embroza creates personalized embroidery products, we may collect:

Uploaded photos
Custom names, text, or messages
Design preferences
Personalization instructions

This information is collected only for the purpose of creating, producing, and delivering your customized order.

Device and Usage Information

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Pages viewed
Website interaction data
Referral sources

This information helps us improve website performance, security, and customer experience.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Create your personalized embroidery products
Communicate with you regarding your order
Provide customer support
Process payments securely
Improve our products and services
Analyze website performance
Prevent fraud and protect website security
Send marketing communications when you have opted in

We do not sell, rent, or trade your personal information to third parties.

3. How We Handle Your Custom Photos

At Embroza, many of our products are created from customer-provided photos and personal memories.

Your uploaded images and personalization details are used only for:

Creating your customized embroidery design
Producing your purchased product
Providing customer support related to your order

We respect the privacy of your memories and do not use customer-uploaded photos for advertising, promotional purposes, or other commercial use without your permission.

4. Payment Information

Payments are processed securely through trusted third-party payment providers.

Embroza does not store your complete credit card information or payment account details on our servers.

Your payment information may be collected and processed by payment providers according to their own privacy policies and security practices.

5. Sharing Your Information

We may share your information only when necessary to operate our business, including with:

Payment processing providers
Shipping and delivery partners
Website hosting providers
Analytics providers
Advertising platforms
Customer support services
Production and fulfillment partners

These service providers only receive information necessary to perform their services and are required to protect your information.

6. Cookies and Tracking Technologies

Embroza uses cookies and similar technologies to:

Maintain website functionality
Remember customer preferences
Understand website traffic and usage
Improve customer experience
Provide relevant advertisements

You may manage or disable cookies through your browser settings. Please note that some website features may not function properly without cookies.

7. Marketing Communications

With your consent, we may send you emails regarding:

New products
Special offers
Promotions
Brand updates

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information only for as long as necessary to:

Complete and support your orders
Maintain business records
Comply with legal obligations
Improve our services

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

10. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

Requesting access to your personal information
Requesting correction of inaccurate information
Requesting deletion of your personal information
Opting out of marketing communications

Customers located in certain regions, including California, may have additional rights under applicable privacy laws.

To submit a privacy request, please contact us using the information below.

11. Children's Privacy

Embroza does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us and we will take reasonable steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page with the revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Brand Name: Embroza
Company Name: SOULSTITCHS LLC

Email: service@embroza.com

Website: Embroza.com

Business Address:
SOULSTITCHS LLC
1500 N GRANT ST STE N
DENVER, CO 80203
United States

Thank you for trusting Embroza with your personalized memories.

Every stitch is created with care to transform your special moments into meaningful pieces you can wear and cherish.